Privacy Policy

Effective Date: 24 March 2026 | Last Updated: 24 March 2026 | Applies to: The Ringwood Digital Store

This policy is prepared in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Who We Are

The Ringwood Digital Store, operated by the Ringwood Digital Solutions Group (Pty) Ltd (“we“, “us“, “our“), is an online retailer of computer hardware, software, components, and peripherals operating at https://store.ringwoodgroup(.co.za/.net.za/.web.za), registered in the Republic of South Africa. Our Information Officer for purposes of POPIA is Juan Davel, contactable at legal@ringwoodgroup.co.za.

Information We Collect

We collect personal information only for lawful purposes and only to the extent necessary. The categories of information we may collect include:

Account & Identity: Full name, date of birth, username and password.
Contact Details: Email address, telephone number (including mobile number), and physical/postal address.
Transaction Data: Order history, purchase details, payment method type (we do not store full card numbers), and invoices.
Device & Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and duration of visit — collected automatically via cookies and server logs.
Communications: Records of enquiries, support requests, emails, and any feedback you submit to us.
Marketing Preferences: Whether you have opted in to newsletters or promotional communications.

You may browse our website anonymously without providing personal information, though certain features (such as placing an order) require registration.

How We Use Your Information

We process your personal information for the following lawful purposes:

To process and fulfil your orders, including delivery arrangement and invoicing.
To create and manage your account.
To send you transactional updates (order confirmations, dispatch notifications, delivery tracking). We may use your mobile number exclusively for order-related SMS notifications; we will not send marketing SMS messages.
To respond to your enquiries and provide customer support.
To improve our website, product listings, and service offerings.
To detect and prevent fraud or other unlawful activity.
To comply with our legal obligations under applicable South African law.
To send you marketing emails and newsletters, where you have consented to receive them.

Comments and Product Reviews

When visitors leave comments or provide product reviews on the site we collect the data shown in the relevant form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment or product review, your profile picture is visible to the public in the context of your comment or product review.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Jetpack (by Automattic) to collect anonymised website analytics, including page views, visitor counts, traffic sources, and general device/browser information. Jetpack analytics does not track you across other websites and does not build advertising profiles. For more information, see Automattic’s privacy policy at automattic.com/privacy.

We do not use Google Analytics, Facebook Pixel, or any other third-party advertising or behavioural tracking tools on this website.

Social Sharing

This website includes social sharing buttons that allow you to share our content on platforms such as Facebook, X (formerly Twitter), LinkedIn, and WhatsApp. These buttons are implemented as simple share links. We do not embed third-party tracking scripts from social media platforms, and no social media data is collected by us when you visit the site.

If you choose to click a share button, you will be redirected to the relevant platform, which may collect data about you in accordance with its own privacy policy. We have no control over, and are not responsible for, data collected by those platforms.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyse site traffic. We may use:

Essential cookies: Required for the website and shopping cart to function.
Analytics cookies: Used by Jetpack to understand how visitors use our site. These are anonymised and are not used for advertising purposes.
Marketing cookies: To show you relevant advertising on third-party platforms (only if you have consented).

You may disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.

In addition, if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Legal Basis for Processing

We process your personal information on one or more of the following grounds as permitted by POPIA:

The processing is necessary for the performance of a contract to which you are a party (i.e. processing your order).
You have given your consent to the processing.
The processing is necessary to comply with a legal obligation applicable to us.
The processing is necessary to protect your legitimate interests or the legitimate interests of a third party.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Courier and logistics partners solely for the purpose of delivering your order.
Payment processors who process transactions on our behalf. We are not affiliated with these providers and do not receive your full payment credentials. Their own privacy policies apply to information you provide to them.
Buy Now Pay Later (BNPL) providers where applicable. We are not party to your credit assessment and are not liable for any privacy incident between you and such a provider.
Suppliers and distributors where an order must be fulfilled directly or sourced on your behalf — only to the extent necessary for order fulfilment.
Service providers (email platforms, hosting providers, analytics tools) who assist us in operating our website, provided they are bound to keep your information confidential and process it only on our instructions.
Law enforcement or regulatory authorities where required to do so by law.

Where we transfer personal information outside the borders of South Africa, we will ensure that adequate safeguards are in place comparable to those required under POPIA.

Data Security

We implement reasonable and appropriate technical and organisational measures to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification. These include secure HTTPS connections, access controls, and regular security reviews. While we take these precautions, no transmission of data over the internet can be guaranteed to be completely secure.

Your Rights Under POPIA

As a data subject, you have the right to:

Be notified that we hold your personal information.
Request access to the personal information we hold about you.
Request the correction or deletion of inaccurate, irrelevant, or out-of-date personal information.
Object to the processing of your personal information in certain circumstances.
Withdraw your consent to marketing communications at any time.
Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, please contact our Information Officer at legal@ringwoodgroup.co.za.

Marketing Communications

We will only send you promotional emails or newsletters if you have opted in to receive them. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by emailing us at sales@ringwoodgroup.co.za. Transactional messages relating to your orders will be sent regardless of your marketing preferences.

Retention of Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations (including tax and accounting records, which must be retained for a minimum of 5 years under South African law), and to resolve disputes. Once information is no longer required, we will securely delete or anonymise it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

Children

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our website following any changes constitutes acceptance of those changes.

Contact Us

RINGWOOD DIGITAL SOLUTIONS GROUP (PTY) LTD
Email: sales@ringwoodgroup.co.za
Phone: +27 (0)72 084 5752
Address: 175 Melman Street, Endicott, Springs, 1559