Refund and Returns Policy

Effective Date: 24 March 2026 | Last Updated: 24 March 2026

This policy is designed to comply with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Your statutory rights are not affected by this policy.

Important: There is no general right of return under South African law simply because you changed your mind. Rights of return are specific and set out below.

Definitions

In this Refund & Returns Policy:

“We / Us / Our” means the Ringwood Digital Solutions Group (Pty) Ltd, operating the Ringwood Digital Store website at https://store.ringwoodgroup.co.za, https://store.ringwoodgroup.net.za and https://store.ringwoodgroup.web.za.
“User / You / Your” means any person accessing or using this website.
“Registered User” means a User who has created an account on our website.
“Content” means all text, images, graphics, product listings, logos, trademarks, software, and other material published on this website.
“Goods” means products listed for sale on this website.

ECTA 7-Day Cooling-Off Period

In terms of section 44 of ECTA, you have the right to cancel any electronic transaction (online purchase) without reason within 7 (seven) days from the date you receive your Goods.

To exercise this right:

You must notify us in writing (email) within 7 days of receiving the Goods.
Goods must be returned to us at your cost in their original condition — unused, undamaged, and in original sealed packaging with all accessories, manuals, and documentation.
Once we receive and inspect the returned Goods, we will process a refund within 30 days of receiving your cancellation notice.

This cooling-off right does not apply to:

Goods made to your specification or clearly personalised/custom orders.
Unsealed software, games, audio or video recordings (once the seal has been broken).
Digital content delivered electronically where you have consented to the download commencing within the cooling-off period.

Defective on Arrival (DOA) – Within 7 Days of Receipt

If your Goods arrive in a defective, damaged, or non-functional condition, please contact us within 7 (seven) days of delivery.

We will arrange for collection or assist with courier return at our cost.
Upon receipt and assessment, we will — at your election — offer a repair, replacement of equivalent Goods, or a full refund.
Goods must be returned with all original packaging, accessories, and documentation.
DOA claims are subject to assessment. Where a product is found to be in good working order after assessment, a handling fee may apply, and return courier costs may be for your account.

CPA 6-Month Implied Warranty (Defects in Quality)

In terms of section 56 of the CPA, if Goods develop a defect (i.e. a material imperfection in manufacture, or a characteristic that renders the Goods less useful than you could reasonably expect) within 6 (six) months of delivery:

You may return the Goods to us for assessment.
The choice of remedy — repair, replacement, or refund — belongs to you as the consumer, not to us.
We will bear the cost of return for confirmed defective Goods.
The 6-month period runs from the date of delivery to you.

After 6 months, defective goods must be returned under the applicable manufacturer’s warranty. Refer to the manufacturer’s warranty card or documentation supplied with the product.

Manufacturer’s Warranty Claims (After 6 Months)

Beyond the 6-month statutory period, warranty claims are handled in accordance with the relevant manufacturer’s warranty policy. The following general conditions apply:

Proof of purchase (our invoice) is required.
The product must be returned with all accessories.
A full description of the fault must be provided.
Warranty does not cover physical damage, liquid damage, user-induced damage, or damage caused by failure to follow the manufacturer’s instructions.
Where warranty is confirmed, our sole obligation is to facilitate the repair or replacement by the manufacturer or authorised service centre.
Where warranty is not confirmed, a quote for out-of-warranty repair will be provided. No repair will commence without your written acceptance of the quote.
Quotes are valid for 5 (five) business days only.

Change of Mind Returns

Other than your 7-day ECTA cooling-off right described in section 1, we do not accept returns based on change of mind (e.g. you no longer want the product, found a better price elsewhere, or the product did not meet your personal expectations beyond what was described).

We encourage you to review product specifications carefully before purchasing. If you have questions before buying, please contact our support team.

Conditions for All Returns

Unless otherwise stated, all returned Goods must:

Be in their original condition with all packaging, accessories, cables, manuals, and software included.
Not have been physically damaged, altered, or tampered with.
Be accompanied by the original tax invoice.
Be securely packaged for return to prevent transit damage.

We reserve the right to refuse a return or reduce the refund amount where Goods are returned in a condition inconsistent with the above.

How to Initiate a Return

Email us at returns@ringwoodgroup.co.za, with your order number, a description of the issue, and supporting photographs where applicable (especially for DOA claims).
We will acknowledge your request and advise you on the next steps and return logistics.
Do not return Goods without prior written authorisation from us — unauthorised returns may not be accepted.

Refunds

Where a refund is authorised:

Refunds will be processed via EFT to your nominated South African bank account, or reversed to your original payment method where applicable.
You may, at your option, elect for a store credit in lieu of a cash refund — however, where you are legally entitled to a refund and demand payment, we will pay you in cash (EFT). We will not impose store credit against your wishes.
Refunds will be processed within 7 to 14 business days from authorisation, subject to receipt of all required documentation (your bank account details, proof of ID, and return of Goods).
For orders paid via Buy Now Pay Later (BNPL) providers, refunds will be processed through the BNPL platform. We have no control over the BNPL provider’s processing timeline. BNPL refunds cannot be converted to store credit or EFT refunds under any circumstances.
Original delivery charges are non-refundable unless the return is due to our error or a confirmed defect.

Dispute Resolution

If you are not satisfied with how we have handled your return or refund, you may escalate your complaint to:

Consumer Goods and Services Ombud (CGSO): www.cgso.org.za | 0860 000 272
National Consumer Commission (NCC): thencc.org.za | 0860 266 786

Contact Us

RINGWOOD DIGITAL SOLUTIONS GROUP (PTY) LTD
Returns Email: returns@ringwoodgroup.co.za
Support Email: support@ringwoodgroup.co.za
Phone: +27 (0)72 084 5752
Address: 175 Melman Street, Endicott, Springs, 1559